Focus on Style Return and Refund Policy

Focus on Style Return and Refund Policy - Introduction

Focus on Style Return and Refund Policy – At Focusonstyle.in, we strive to offer quality footwear at affordable prices. However, due to the nature of synthetic formal shoes, returns and refunds are subject to strict conditions. Leather shoes generally do not face such issues, but for synthetic shoes, problems like sole detachment and pasting dryness may occur over time.

Additionally, most of our stock comes from street manufacturers, making returns difficult. However, our customer support team is available to address your concerns and take decisions accordingly.

Non-Returnable Products & Conditions

🚫 No Returns for Synthetic Formal Shoes if:

  • The shoe tears or sole detaches due to wide feet pressure.
  • The pasting quality has deteriorated over time.
  • The product is from an old stock lot, where pasting may dry naturally.
  • The order was placed via Cash on Delivery (COD).

🔄 Leather Shoes Return Policy:

  • Returns are considered only for manufacturing defects (not for size or fit issues).
  • Leather shoes generally do not face pasting issues, making refunds rare.

Return Eligibility Criteria

✅ Returns are accepted only if:

  • A wrong product or size is delivered.
  • The product has a manufacturing defect, verified by our team.
  • The item is unused, in original packaging, and reported within 24 hours of delivery.

🚫 Returns will NOT be accepted if:

  • The shoe is synthetic and has pasting issues.
  • The product is worn outside or lacks original packaging.
  • The issue is due to old stock pasting quality or wide feet damage.

Customer Support Process

If you face any issues with your order, contact our customer support team.
📧 Email: support@focusonstyle.in
📞 Phone: +91 7500920726

Customer support will review your complaint and take a decision based on your case.

Refund & Exchange Policy

💰 Refunds for Online Payments (Razorpay):

  • If eligible, refunds are processed within 7-10 business days.
  • Refunds apply only to manufacturing defects, not wear-and-tear issues.

🔄 Exchange for Size Issues:

  • Size exchanges are available only if stock is available.
  • Customers must bear the return shipping cost.

🚫 No Refunds for COD Orders:

  • COD orders are non-refundable, but concerns can be raised with customer support.

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🔚 Conclusion

By purchasing from Focusonstyle.in, you agree to our return and refund policy. Leather shoes have fewer complaints, while synthetic shoes may face pasting and sole issues due to old stock or foot pressure. COD orders are not eligible for refunds, but our customer support team is available for assistance.

✅ Shop Responsibly. Read Terms Before Purchase!